AT&T Office of the President are LIARS whose purpose is to close FCC complaints WITHOUT fixing them!

AT&T Office of the President are LIARS whose purpose is to close FCC complaints WITHOUT fixing them!

This is my second post about AT&T Violating Federal Law By NOT Network Unlocking AT&T Devices.

When one files a complaint with the FCC against AT&T, AT&T has "AT&T Office of the President" contact one, with the sole intention of closing the FCC complaint WITHOUT fixing the problem. The "AT&T Office of the President" engages in deceptive actions, including, but not limited to, LYING that they have fixed the problem when they HAVE NOT, LYING that they require information from the complainant when the complainant has PROVIDED them with information SHOWING the problem with THEIR software App, so THEY should know why THEIR software App is displaying the error message that it is showing.

Since September 2024, when I made my FIRST Device Network Unlock Request to AT&T, the AT&T Device Unlock App has failed in the EXACT SAME WAY each time, as shown by the screen shot.

In December 2024, AT&T either LIED to me when they told me my device was NOT "Unlock Eligible", or they violated Federal Law by FALSELY showing in my account that my device was "Unlock Eligible" if it was not.

Per Federal Law: "Carriers that lock devices will clearly notify customers that their devices are eligible for unlocking at the time when their devices are eligible for unlocking."

In violation of Federal Law, the AT&T website states about Samsung phones:

"If the [Service provider software version] text doesn’t contain ATT at all, the device isn’t supported by AT&T unlock solutions. You’ll need to contact the original provider."

https://www.att.com/deviceunlock/

Per Federal Law: "Within two business days after receiving a request, carriers will unlock eligible mobile wireless devices or initiate a request to the OEM [Original Equipment Manufacturer] to unlock the eligible device."

Evidence on the Google Play Store for the AT&T Device Unlock App shows NUMEROUS COMPLAINTS that the AT&T Device Unlock App does NOT work, PROVING that AT&T has done NOTHING to fix the problem.

See Google Play Store AT&T Device Unlock App -> Ratings and Reviews, sorted by: Phone, Newest, Star rating choice 1-star.

https://play.google.com/store/apps/details?id=com.att.deviceunlock

AT&T and AT&T Office of the President are WORSE than scammers who commit criminal fraud to steal money from people, because, unlike scammers, AT&T is provided legitimacy by the United States Government. And I have ZERO EXPECTATION of the FCC doing anything when AT&T closes my complaint WITHOUT fixing it, which will be happening within days!

For anyone who needs to file an FCC complaint against AT&T, I strongly encourage you to do so, and this is the link to use:

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

But be forewarned that, as I discovered by finding others who posted on Social Media about "AT&T Office of the President", the sole purpose of "AT&T Office of the President" is to close an FCC complaint without fixing it:

"Airbourne Michael
Don’t bother with those numbers [877-981-3661 and 678-429-9825], keep complaining to FCC. I’m 7 months in of AT&T telling FCC that issue is resolved and any future problems would be addressed by calling those numbers, it’s a stall tactic to close the FCC complaint"

https://www.facebook.com/groups/attsuck/posts/10162585429411478/


References:

Per Federal Law:

"Prepaid Unlocking Policy. Carriers, upon request, will unlock mobile wireless devices no later than one year after initial activation, consistent with reasonable time, payment, or usage requirements."

"Carriers that lock devices will clearly notify customers that their devices are eligible for unlocking at the time when their devices are eligible for unlocking or automatically unlock devices remotely when devices are eligible for unlocking, without additional fee."

"Within two business days after receiving a request, carriers will unlock eligible mobile wireless devices or initiate a request to the OEM [Original Equipment Manufacturer] to unlock the eligible device."

https://www.fcc.gov/general/cell-phone-unlocking