AT&T Office of the President are LIARS whose purpose is to close FCC complaints WITHOUT fixing them!

AT&T Office of the President are LIARS whose purpose is to close FCC complaints WITHOUT fixing them!

This is my second post about AT&T Violating Federal Law By NOT Network Unlocking AT&T Devices.

When one files a complaint with the FCC against AT&T, AT&T has "AT&T Office of the President" contact one, with the sole intention of closing the FCC complaint WITHOUT fixing the problem. The "AT&T Office of the President" engages in deceptive actions, including, but not limited to, LYING that they have fixed the problem when they HAVE NOT, LYING that they require information from the complainant when the complainant has PROVIDED them with information SHOWING the problem with THEIR software App, so THEY should know why THEIR software App is displaying the error message that it is showing.

Since September 2024, when I made my FIRST Device Network Unlock Request to AT&T, the AT&T Device Unlock App has failed in the EXACT SAME WAY each time, as shown by the screen shot.

In December 2024, AT&T either LIED to me when they told me my device was NOT "Unlock Eligible", or they violated Federal Law by FALSELY showing in my account that my device was "Unlock Eligible" if it was not.

Per Federal Law: "Carriers that lock devices will clearly notify customers that their devices are eligible for unlocking at the time when their devices are eligible for unlocking."

In violation of Federal Law, the AT&T website states about Samsung phones:

"If the [Service provider software version] text doesn’t contain ATT at all, the device isn’t supported by AT&T unlock solutions. You’ll need to contact the original provider."

https://www.att.com/deviceunlock/

Per Federal Law: "Within two business days after receiving a request, carriers will unlock eligible mobile wireless devices or initiate a request to the OEM [Original Equipment Manufacturer] to unlock the eligible device."

Evidence on the Google Play Store for the AT&T Device Unlock App shows NUMEROUS COMPLAINTS that the AT&T Device Unlock App does NOT work, PROVING that AT&T has done NOTHING to fix the problem.

See Google Play Store AT&T Device Unlock App -> Ratings and Reviews, sorted by: Phone, Newest, Star rating choice 1-star.

https://play.google.com/store/apps/details?id=com.att.deviceunlock

AT&T and AT&T Office of the President are WORSE than scammers who commit criminal fraud to steal money from people, because, unlike scammers, AT&T is provided legitimacy by the United States Government. And I have ZERO EXPECTATION of the FCC doing anything when AT&T closes my complaint WITHOUT fixing it, which will be happening within days!

For anyone who needs to file an FCC complaint against AT&T, I strongly encourage you to do so, and this is the link to use:

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

But be forewarned that, as I discovered by finding others who posted on Social Media about "AT&T Office of the President", the sole purpose of "AT&T Office of the President" is to close an FCC complaint without fixing it:

"Airbourne Michael
Don’t bother with those numbers [877-981-3661 and 678-429-9825], keep complaining to FCC. I’m 7 months in of AT&T telling FCC that issue is resolved and any future problems would be addressed by calling those numbers, it’s a stall tactic to close the FCC complaint"

https://www.facebook.com/groups/attsuck/posts/10162585429411478/


References:

Per Federal Law:

"Prepaid Unlocking Policy. Carriers, upon request, will unlock mobile wireless devices no later than one year after initial activation, consistent with reasonable time, payment, or usage requirements."

"Carriers that lock devices will clearly notify customers that their devices are eligible for unlocking at the time when their devices are eligible for unlocking or automatically unlock devices remotely when devices are eligible for unlocking, without additional fee."

"Within two business days after receiving a request, carriers will unlock eligible mobile wireless devices or initiate a request to the OEM [Original Equipment Manufacturer] to unlock the eligible device."

https://www.fcc.gov/general/cell-phone-unlocking

"Remembrance" - Postcard

© All Rights Reserved

(Click on image to enlarge)

I created this using GIMP 2.10.38

The vintage images are from an Internet search. (See the side of my blog for links.)

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It is easy to lose sight of what matters, and what does not.

"Tiger (SPA Guest Host)" - Postcard

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(Click on image to enlarge)

This week I have the honor of guest hosting Sunday Postcard Art, and I chose the challenge theme "Tiger."

I created this using GIMP 2.10.38

The vintage images are from an Internet search. (See the side of my blog for links.)

"Summer Sailing" - Postcard

© All Rights Reserved

(Click on image to enlarge)

I created this using GIMP 2.10.38

The vintage images are from an Internet search. (See the side of my blog for links.)

"Dark Side Of The Moon" - Postcard

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(Click on image to enlarge)

This week's Our Midweek Muse theme was "Exploring The Darkside Of The Moon".

I went where my muse took me.

I created this using GIMP 2.10.38.

The vintage images are from an Internet search. (See the side of my blog for links.)

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This is an evil in all that is done under the sun: There is one fate for everyone. Truly, the hearts of men are full of evil; and madness is in their hearts while they live, and afterward they join the dead in the grave. Ecclesiastes 9:3

Bobcat - Photograph

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(Click on image to enlarge)

I took that photograph this past week.

It is difficult to tell proportions from this photo, but this Bobcat was big: not as tall as a Coyote, but somewhat close to that. And body only, it was very close in size to a Coyote body. This Bobcat was also mostly tan/beige (tawny yellow?), like the color of a lion. It actually looked like a juvenile lion when I saw it! As it walked past the window, I saw the short tail. On rare occasions, I have seen a Bobcat in my yard, but they had more spots on their bodies than this one did: this one was mostly tan like a lion.

AT&T Violates Federal Law By NOT Network Unlocking AT&T Device

AT&T Violates Federal Law By NOT Network Unlocking AT&T Device

That is a screenshot showing the AT&T Device Unlock App FAILING on my cellular phone. Almost two years ago, I purchased (fully paid for) a Samsung cellular phone that was carrier locked to AT&T. Since that purchase date, with my AT&T account always in good standing (no balance due), I have made several requests to AT&T, to network unlock my device, and they have NOT done so, in VIOLATION of Federal Law (see References section below).

Each network unlock request that I made received the same worded automated AT&T email reply:

"Use the device unlock app" "Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request." "This is an automated email. If you reply to this address, we won't get it."

Each time I used the AT&T Device Unlock App on the phone, it FAILED. The first time that happened, I contacted AT&T customer service, and they told me the phone had to be active on their network for 60 days before it could be network unlocked.

A few months later, my AT&T account information showed that my cell phone was "Unlock Eligible", so I made another request to AT&T, to network unlock my device. I received the same worded email reply, did what it said, and the AT&T Device Unlock App FAILED.

I contacted AT&T customer service. This time they told me the phone had to be active on their network for 180 days before it could be network unlocked. When I asked why my account showed my device was "Unlock Eligible", they said that must be a "technical issue" and to ignore that.

Recently I learned that per Federal Law, ALL carriers, including, but not limited to, AT&T, are REQUIRED to unlock prepaid devices "no later than one year after initial activation". And "Carriers that lock devices" are REQUIRED to "clearly notify customers that their devices are eligible for unlocking at the time when their devices are eligible for unlocking".

So MORE THAN A YEAR AGO, when my AT&T account information showed that my cell phone was "Unlock Eligible", AT&T either LIED to me that it was NOT eligible, or they violated Federal Law by FALSELY showing that it was eligible when AT&T customer service told me it was not.

I filed a complaint with the FCC against AT&T, and in response to that, AT&T has chosen to engage in deceptive actions instead of complying with Federal Law.

References:

Per Federal Law:

"Prepaid Unlocking Policy. Carriers, upon request, will unlock mobile wireless devices no later than one year after initial activation, consistent with reasonable time, payment, or usage requirements."

"Carriers that lock devices will clearly notify customers that their devices are eligible for unlocking at the time when their devices are eligible for unlocking or automatically unlock devices remotely when devices are eligible for unlocking, without additional fee."

"Within two business days after receiving a request, carriers will unlock eligible mobile wireless devices or initiate a request to the OEM [Original Equipment Manufacturer] to unlock the eligible device."

https://www.fcc.gov/general/cell-phone-unlocking


Note 1 (18 May 2026 4:15PM): The FCC stated, with regard to my complaint against AT&T, that: "Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today." Based on AT&T’s deceptive actions so far, including writing "I'll wait for your reply for 2 business days. After that, I’ll close the case" when they had NOT NETWORK UNLOCKED my cell phone, I have ZERO EXPECTATION of AT&T complying with Federal Law.

As of today, 18 May 2026, AT&T is in violation of this Federal Law: "Within two business days after receiving a request, carriers will unlock eligible mobile wireless devices or initiate a request to the OEM [Original Equipment Manufacturer] to unlock the eligible device."

I will make another blog post about this flagrant violation of Federal Law by AT&T when the 30 days has passed.